Our Services    

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As an organisation, Shop'n Chek® Worldwide’s reputation and continued success is dependent on the accurate delivery of quality information.   Shop’n Chek works closely with clients to define the performance factors they wish to evaluate and recommends the best program for obtaining the information.   Shop'n Chek’s many quality programs include: 

 

·         Mystery Shopping

·         Point of Sale and Service Delivery Observations

·         Product Presentation

·         Customized Employee Incentive Programs

·         Pricing Studies

·         Call Centre and Website Evaluations

·         Competitor Shopping Programs

·         Customer Satisfaction Surveys

·         Telephone Surveys

·         Interactive Voice Response Surveys

 

 


Shop'n Chek Worldwide would like the opportunity to prove our merit.
We invite you to contact us for further information about how Shop'n Chek Worldwide may assist your company with our Mystery Shopping services.
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©Shop'n Chek, Inc. Worldwide 1996-2002.  See disclaimer and copyright information.

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Mystery Shopping Programs are designed to measure the level of customer service offered to customers by front-line employees. 

 

Product Presentation audits verify that products are accurately demonstrated. 

 

Point of Sale and Service Delivery Observations are used to monitor the presence and accuracy of POP materials and sales collateral.

 

Pricing Studies are used to ensure accurate in-store pricing as well as determine competitor-pricing strategies.

 

Customized Employee Incentive Programs are used to reward employees for doing the right thing - taking excellent care of customers.

 

Competitor Shopping Programs are used to evaluate competitor performance by measuring them against your customer service performance criteria.

 

Call Center and Website Evaluations can track and trend customer service levels, response times and customer service representative knowledge.

 

Customer Satisfaction Surveys are used to gather information on customer preferences and opinions.

 

Telephone Surveys assess customer service levels and consumer opinions through outbound current customer surveys.

 

Interactive Voice Response Surveys are used to collect diversified consumer responses on customer service and product offerings.