Corporate Profile 

History of Shop'n Chek® Worldwide

 

Shop'n Chek, founded in 1972, is a privately owned, financially secure company chaired by founder Carol Cherry.  For more than 30 years, Shop'n Chek has been the leading supplier of mystery shopping services.

 

Geographics

 

Headquartered in Wollongong, New South Wales, Shop'n Chek Australia has over 7,000 registered shoppers, located all over Australia serving companies throughout the country.

 

Market Leader

 

Globally, Shop'n Chek has a 150,000+ member field force being the largest in the  world.  These representatives perform more than 450,000 individual client evaluations, or “shops,” each year.

 

Industries Served

 

Shop'n Chek has developed programs targeted for specific industries.  Specialised focus and years of experience in each industry enable us to deliver world-class data to over 450 Companies in the following areas:

 

·         Quick Serve/Restaurants/Hospitality

·         Manufacturing

·         Retail

·         Service

·         Petroleum

·         Utilities/Government

 

 

Awards and Affiliations

 

Shop'n Chek Worldwide proudly receives recognition for delivering quality products and services.  Shop'n Chek is one of the 101 companies profiled in The Service Edge and Keeping the Edge as models of achieving quality service.  Shop’n Chek partnered with Ron Zemke to gather data for the 2000 Internet shopping book E-Service.

 

Shop'n Chek is a three-time participant in Manchester Business School’s Service Excellence Experience, an annual 15-day study tour of North American companies that deliver outstanding customer service.  Shop'n Chek is very involved in community activities and has been the recipient of numerous civic awards.

 

We are pleased to be members of the following organisations:

·         Founding member of Mystery Shoppers Providers Association (MSPA)

·         Marketing Research Association (MRA)

·         International Customer Service Association (ICSA)

·         European Society for Opinion and Marketing Research (ESOMAR)

·         American Society for Quality (ASQ)

·         Better Business Bureau (BBB)

 

  

 


Shop'n Chek Worldwide would like the opportunity to prove our merit.
We invite you to contact us for further information about how Shop'n Chek Worldwide may assist your company with our Mystery Shopping services.
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©Shop'n Chek, Inc. Worldwide 1996-2002.  See disclaimer and copyright information.

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QUICK SERVE / RESTAURANTS / HOSPITALITY

 

Some of the functions Shop'n Chek can monitor include:

·         Employee Attitude and Friendliness

·         Food Quality

·        Consistency of Standards

·         Service Time

·         Location Condition

RETAIL

 

Managing individual customer experiences at a multi-unit retailer is an enourmous task. Shop'n Chek shoppers are experienced in:

·         Evaluating Sales and Service Performance

·        Comparison Shopping and Price Tracking

·         Tracking Availability of Sizes, Styles and Brands

·         Merchandise Return Handling

PETROLEUM

 

Targeted areas of assessment can include:

·         Service

·        Cleanliness

·         Attendants

·         Convenience

·         Image

MANUFACTURING

 

Shop'n Chek offers services at the retail level that provide:

·         Product Presentation Studies

·        Brand Penetration Audits

·        Compliance Verification

·         Point-of Purchase Merchandise Studies

·         Price Tracking Surveys

·         Promotional Support Studies

SERVICE

 

Shop'n Chek has unmatched experience in offering monitoring and incentive programs for the service sector. Clients have included:

·         Banks and Financial Institutions

·        Communications Organizations

·         Property Management Firms

·         Short- and Long-Term Medical Care

·         Cellular Phone Service

·         Airlines

·         Entertainment Facilities

·         Trade Associations

·         E-Commerce

UTILITIES / GOVERNMENT

 

Our program allows you to see what happens when your users seek service, information or assistance. One of the services provided:

·         Service level audits, both over the phone and in person