Our view of Mystery Shopping in Australia & New Zealand

Strategy is about inspiration and execution. Execution is about how you convert your business inputs to outputs.

Senior managers get frustrated that plans don’t seem to get implemented as envisaged. Sometimes managers are oblivious to poor execution. Regional managers find it difficult for their message to get traction, especially as it relates to customer service. At the same time they may feel their concerns are not being heard up the line.

Site/store managers have no measurement to see how they compare to other sites, and cannot feel how their customers perceive service. The manuals are buried in technical garble.

Front line staff are told to give great service but not told the specifics. They give their own interpretation of good service.

A Shop’n Chek mystery shopping program will send one of our over 8,000 shoppers to your store, call centre, or website and ask them to evaluate the service.

Results are entered on-line and delivered to you via a secure website. The reporting is updated every 100 minutes, allowing everyone from the CEO to the front-line staff to access the level of reporting pertinent to their requirements.

We measure service at regular intervals using unbiased real life shoppers.

Corporate Profile

Whether you are looking for a mystery shopping company or looking to become a mystery shopper, Shop'n Chek is the only company to call!

There are hundreds of mystery shopping companies across the U.S., but Shop'n Chek Worldwide is the secret shopping industry's recognized leader. With the largest database of mystery shoppers and numerous customer service measurement options, it is no surprise that we have been the top mystery shopping provider for over 34 years.

Prospective Clients

Sales growth is a direct result of satisfying customer experience and employee execution of your sales plan. Your business depends on one clear direction. How do you measure your customers' experience?

Over 10% of the Fortune 500 uses Shop'n Chek for their customer experience measurement. Our technology-driven systems designed for rapid feedback and actionable reports give companies the highest quality data and analysis available. Armed with this information companies turn their service vision into reality and maximize their strategic advantage.

Be it our mystery shopping services, employee incentive programs, retail audits, IVR web surveys, or any of the wide variety of services we offer; Shop'n Chek would like the opportunity to prove our merit to you.

Prospective Shoppers

Shop'n Chek needs secret shoppers in your area. If you are observant, conscientious and have strong attention to detail, customer service evaluations or mystery shopping may be right for you. It's free to sign up and a great way to earn extra money while improving service at a variety of restaurants and retail stores. If you want to mystery shop and be a secret shopper, simply click the link above to begin the registration process.